should include representatives from senior management, operations, employees, security, finance, legal, human resources, and health and safety. Nursing Roles The OHN plays a pivotal role in establishing and implementing a workplace violence-preven- tion program. Responsibilities might include participating as a member of the threat assessment team, identifying prevention and control strategies, assisting or providing guidance in dealing with difficult or disgruntled employees or customers, and coordination of care. The nurse also provides direct care and emotional support to the victimized worker and/or worker who wit- nessed the violent incident, including referral to EAPs or other community agencies. In addi- tion, the nurse assists the employee with return to work. Accurate and complete documentation of violent incidents is critical for prevention of future incidents and for legal purposes. 303